AI agents and assistants
AI agents that serve your customers around the clock
An AI agent is an assistant that serves your customers in writing or by voice, with your business's real information, in the language they write in and at the hour they do. It answers questions, qualifies an enquiry, books a viewing or an appointment, and when the conversation deserves a person, hands over to your team with the full context.
On the Costa del Sol that isn't a luxury: it's the difference between answering a foreign customer at eleven at night and losing them. SolAI designs, builds and implements AI agents for businesses in Marbella, Málaga and across the province.
What a well-built AI agent does
- Answers with your information
- Hours, location, services, availability, terms: whatever you decide it should know. It doesn't make things up; if it doesn't know, it says so and alerts your team.
- Speaks the customer's language
- Spanish, English, German, French, Swedish, Russian or whatever is needed. It detects the language and replies in it, naturally.
- Qualifies before interrupting
- It asks what your team would ask: what they're looking for, when, a rough budget where relevant. It only hands over when it makes sense.
- Books and confirms
- It books into the agent's, doctor's or restaurant's calendar, confirms and reminds. No back-and-forth calls.
- Is where the customer is
- WhatsApp, your website chat, Instagram, email or phone with a voice agent. One brain, several channels.
- Leaves a trail
- Every conversation is logged in your CRM with the data extracted. Your team sees what was said and carries on from there.
Agents for the team, not just for the customer
The same kind of assistant works inward: it answers your team on procedures, searches the company's documentation, prepares a summary of a client before a meeting or drafts the first version of an email in your tone. Hours that today go on searching and repeating.
How we build it
- 01 · Map
- What your customers ask, on which channel, in which languages and what happens to each enquiry today. That defines what the agent must know and do.
- 02 · Build
- The agent with your information, your tone and your limits, connected to your calendar and CRM. Tested with real conversations before going live.
- 03 · Implement
- It goes live with a person supervising. We measure what it answers well, fix what it doesn't and extend to more channels when it works.
AI agents by sector
- Estate agencies
- Serves buyers and tenants in their language, qualifies (area, budget, timing), sends listings and books viewings in the agent's calendar.
- Hotels and restaurants
- Bookings, questions about the menu or the rooms, changes and cancellations, in the guest's language and at any hour.
- Clinics and aesthetics
- First appointment, questions about treatments and preparation, reminders and rescheduling without tying up reception.
- Law firms and advisers
- An orderly first contact: it understands the case, collects the necessary data and documents and prepares the consultation for the professional.
- Property managers
- Receives incidents from owners, classifies them, reports on status and answers the usual questions about the community.
- Retail and services
- Order status, availability, rough quotes and after-sales on WhatsApp and web.
What we have already built
At Aiasemu, our garden-services business in Estonia, a voice agent answers the phone at any hour and routine emails answer themselves. At Eedu Apartments, the platform we built publishes the whole inventory so ChatGPT and other assistants can read and recommend it. It's the same work we bring to the Costa del Sol.
See our workQuestions about AI agents
What people ask us before putting an agent in front of customers.
Do customers notice they're talking to an AI?
We tell them if they ask, and we recommend presenting it as the business's assistant. What matters is that the reply is useful, fast and correct; that's what customers value.
What if the agent doesn't know something?
It says so and hands the conversation to a person, with the full context. A well-built agent has clear limits: better 'a colleague will confirm that' than a made-up answer.
Can it really book or schedule?
Yes. We connect it to your calendar, booking system or CRM, and it books, confirms and reminds. With the rules you set: hours, duration, what needs human confirmation.
Does it work on WhatsApp?
Yes, on WhatsApp, your website chat, Instagram, by email and by phone with a voice agent. We choose the channels your customers actually use.
How many languages?
As many as you need. It detects the customer's language and replies in it. For the Costa del Sol the usual set is Spanish, English and two or three more depending on your clientele.
What happens with the conversation data?
It stays in your CRM and is handled under the GDPR, with data-processing agreements with every provider and without using your data to train third-party models. We explain what goes where before starting.
Your next step
Let’s start with your business.
Tell us what you’d like to improve and leave your email. We’ll review your enquiry and suggest a next step.
- A personal reply by email
- No obligation
- A reply within one working day
You can also email us
info@solai.es